Shipping and Delivery term

We will ship out the order within 3 working days upon Order confirmed and payment received.

Delivery will take 5-15 working days within Malaysia upon shipped out.

We shall provide the tracking number once shipment sent and should you have any further inquiry on shipment please contact our shipping department:

Tel: +6019 887 3690

Email: trulyborneot@gmail.com

Please allow atleast 2 working days for us to return to you.

Returns and Refund policy

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, please find below terms and condition:

  1. Your item must be in the original packaging including any complimentary items such as the packaging box and free gift that come with the Item.

  2. Your item needs to have the receipt or proof of purchase.

  3. You must get our consent prior to the return request

  4. You will bear the return shipping fee Except for the below scenario:

    1. Item damaged upon the recipient (Proof of damage is required)

    2. Wrong item received (Proof of wrong delivery is required)

  5.  An Exchange for the Same product will be trigger upon received of returned item.

  6. Refund will ONLY occur on below scenario:

    1. Originally purchased item is out of stock with no backorder

  7. Truly Borneo Trading Sdn. Bhd. has the right to amend our policy without prior notice.

Contact us


If you have questions, or if you would like to feedback, please contact us by e‑mail at trulyborneot@gmail.com or by mail using the details provided below:

Truly Borneo Trading Sdn Bhd (1347528-A)
2rd Floor, AS85, Jalan Hang Tuah 4, TAman SAlak Selatan, 57100 Kuala Lumpur, Malaysia
Tel: +6019 887 3690

Email: trulyborneot@gmail.com

Privacy policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from trulyborneo.co (the “Site”).

Personal information we collect


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Sharing your personal Information


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Data retention


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Terms and Condition

 
 
 
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© 2020 Truly Borneo Trading Sdn. Bhd. (1347528-A). All Rights Reserved. T&C